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Post by Brynjolf on Jul 30, 2013 9:35:05 GMT -8
Hey all, I've had the same problem exactly twice. My OS is Windows 7, my computer is an HP, it's happened both on Chrome and IE. The first time it happened I was early in the quest, near the lab. The second time I had just finished the "history of dragons" Quest. My computer runs the game very slowly in general, so I'm not sure if that has something to do with it or not. Hi, KassaPyro. Thanks for bringing your issue to our attention. It helps to gather information from various users to help us narrow our search as we seek to fix the problem. We'll let you know of any updates so thank you for being patient! |
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Post by Ladyhedgehog on Jul 31, 2013 4:53:36 GMT -8
Just remembered, I tried playing it on my other browser, Safari, after the dragon disappeared but it was the same. Sorry ^^;; Thanks for the updates. All this information will greatly help us track down the bug. We'll keep you updated on our progress. Thanks!  Just thought you might like to see what my screen looked like after I tried moving around when I first lost my dragon. I don't know if it looked like this to anyone else but this was in an open area, so I'm not inside a building or anything. |
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Post by girbear on Jul 31, 2013 15:41:29 GMT -8
My dragons has also disappeared. I think I had been logged out to change a setting when it happened. I'm running Google Chrome on Win7Home Premium. I hope that helps
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Post by Brynjolf on Aug 1, 2013 9:22:00 GMT -8
My dragons has also disappeared. I think I had been logged out to change a setting when it happened. I'm running Google Chrome on Win7Home Premium. I hope that helps Thanks for the update, girbear. We'll try to find a fix as soon as we can. |
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Post by Sydney on Aug 6, 2013 13:31:18 GMT -8
I'm on a MacBook Pro from late 2012 and I was playing this game for about ten minutes. Then I got the quest to go to flight school, so I did and I passed it and when I came out... no dragon. My journal tells me my dragon levelled up but he's not there. I've tried reloading and it told me I hadn't done the flight school yet. Which I obviously can't do because I have no dragon. Does anyone know how to fix this? I was enjoying this game. I have had the same problem this is now a huge problem now I cant do anything because I dont have it anymore by the way my account to the game is SydneyDoucet if that comes in handy I am now starting to worry |
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Post by Brynjolf on Aug 6, 2013 15:13:13 GMT -8
I'm on a MacBook Pro from late 2012 and I was playing this game for about ten minutes. Then I got the quest to go to flight school, so I did and I passed it and when I came out... no dragon. My journal tells me my dragon levelled up but he's not there. I've tried reloading and it told me I hadn't done the flight school yet. Which I obviously can't do because I have no dragon. Does anyone know how to fix this? I was enjoying this game. I have had the same problem this is now a huge problem now I cant do anything because I dont have it anymore by the way my account to the game is SydneyDoucet if that comes in handy I am now starting to worry Hi, Sydney. We apologize for the inconvenience and want you to know that we're working on a fix for this bug that will be released in the near future. In the meantime, please email us at support@schoolofdragons.com from your registered email address with your username. For our reference, could you please tell us your computer, browser, and operating system? When did your dragon disappear? Any details you provide would greatly help us in making sure this problem doesn't occur again in the future. Thanks! |
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