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Post by klmeyer93 on Aug 28, 2013 16:39:22 GMT -8
I have a recurring 1-month membership. I started it on July 28, and today it took the money out of my account for another month just today (August 28). However, I have not gotten 500 gems (we are supposed to get 500 gems per month). On July 28, I got my gems when I first paid, and August 1st I got nothing so I thought that we got the gems on the day we started the membership/get charged.
I can warp, and all my slots are still there. I just never got them gems. Does anyone know how long it takes to get them?
(Also, for those who used their member-only slots; will that slot get deleted when I stop my membership? I think, for now, $10 a month is a bit much just to warp and get a few coins off in the store. The gens are nice, but I'm fine without them. I am thinking of cancelling it until the member-only areas are introduced, but I am not sure yet. Will I loose one of my dragons if I do? What if I spend 500 gems on a slot, don't use it, then cancel the membership? Will that unused slot lock instead of one of my current dragons? (I have 5 dragons right now). )
Safari on a Mac, using OS 10.5.7.
Username KLMeyer93
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Post by Brynjolf on Aug 29, 2013 9:59:05 GMT -8
I have a recurring 1-month membership. I started it on July 28, and today it took the money out of my account for another month just today (August 28). However, I have not gotten 500 gems (we are supposed to get 500 gems per month). On July 28, I got my gems when I first paid, and August 1st I got nothing so I thought that we got the gems on the day we started the membership/get charged. I can warp, and all my slots are still there. I just never got them gems. Does anyone know how long it takes to get them? (Also, for those who used their member-only slots; will that slot get deleted when I stop my membership? I think, for now, $10 a month is a bit much just to warp and get a few coins off in the store. The gens are nice, but I'm fine without them. I am thinking of cancelling it until the member-only areas are introduced, but I am not sure yet. Will I loose one of my dragons if I do? What if I spend 500 gems on a slot, don't use it, then cancel the membership? Will that unused slot lock instead of one of my current dragons? (I have 5 dragons right now). ) Safari on a Mac, using OS 10.5.7. Username KLMeyer93 Hi, klmeyer93. We apologize for the inconvenience and will fix this as soon as we can. Could you please email us at support@schoolofdragons.com with your registered email address, username, and a brief description of the issue you're having? We'll help out as soon as possible. Also, you'll be able to keep the member slot even if you cancel your membership. Thanks! |
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Post by klmeyer93 on Aug 31, 2013 10:54:54 GMT -8
I have a recurring 1-month membership. I started it on July 28, and today it took the money out of my account for another month just today (August 28). However, I have not gotten 500 gems (we are supposed to get 500 gems per month). On July 28, I got my gems when I first paid, and August 1st I got nothing so I thought that we got the gems on the day we started the membership/get charged. I can warp, and all my slots are still there. I just never got them gems. Does anyone know how long it takes to get them? (Also, for those who used their member-only slots; will that slot get deleted when I stop my membership? I think, for now, $10 a month is a bit much just to warp and get a few coins off in the store. The gens are nice, but I'm fine without them. I am thinking of cancelling it until the member-only areas are introduced, but I am not sure yet. Will I loose one of my dragons if I do? What if I spend 500 gems on a slot, don't use it, then cancel the membership? Will that unused slot lock instead of one of my current dragons? (I have 5 dragons right now). ) Safari on a Mac, using OS 10.5.7. Username KLMeyer93 Hi, klmeyer93. We apologize for the inconvenience and will fix this as soon as we can. Could you please email us at support@schoolofdragons.com with your registered email address, username, and a brief description of the issue you're having? We'll help out as soon as possible. Also, you'll be able to keep the member slot even if you cancel your membership. Thanks! Thanks for the address. I sent an email the same day you replied. Hopefully it will get sorted soon, as I'd love to be able to create a clan for my friends to join! |
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Post by lunamoth822 on Sept 1, 2013 18:48:25 GMT -8
I'm having the same problem as klmeyer93 except when I paid for my first month I never got the gems. I sent a message regarding this problem a week ago but haven't heard anything back. I know y'all are busy but I'd really appreciate some help. I can send another message with my email and username if it'll help.
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Post by klmeyer93 on Sept 2, 2013 7:11:12 GMT -8
I'm having the same problem as klmeyer93 except when I paid for my first month I never got the gems. I sent a message regarding this problem a week ago but haven't heard anything back. I know y'all are busy but I'd really appreciate some help. I can send another message with my email and username if it'll help. That's unfortunate to hear D: I haven't heard back yet, either. I'll bet they're swamped with emails, since SOD is growing so quickly! |
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Post by Brynjolf on Sept 3, 2013 10:39:46 GMT -8
I'm having the same problem as klmeyer93 except when I paid for my first month I never got the gems. I sent a message regarding this problem a week ago but haven't heard anything back. I know y'all are busy but I'd really appreciate some help. I can send another message with my email and username if it'll help. Hi lunamoth822. We're terribly sorry about this inconvenience. Could you please send us another email at gaming@schoolofdragons.com with your username, email address, and description of the problem? Also, could you include your forum username as well so we can be sure to take care of this issue for you? Thanks! |
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Post by Brynjolf on Sept 3, 2013 10:42:12 GMT -8
I'm having the same problem as klmeyer93 except when I paid for my first month I never got the gems. I sent a message regarding this problem a week ago but haven't heard anything back. I know y'all are busy but I'd really appreciate some help. I can send another message with my email and username if it'll help. That's unfortunate to hear D: I haven't heard back yet, either. I'll bet they're swamped with emails, since SOD is growing so quickly! Hi, klmeyer93. We're so sorry about the delay and are working on resolving this issue. Could you please email us again at gaming@schoolofdragons.com with your registered email address, username, forum username, and a description of the issue? We'll take care of it as soon as we can. Thanks! |
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Post by thedragonqueen on Sept 8, 2013 18:22:23 GMT -8
i had the same problem! i never got my 500 gems the first time! i sent an email to the address you have said but i am worried that this is happening to just me. (though i am also a little relived i am not the only one)
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Post by klmeyer93 on Sept 8, 2013 18:43:16 GMT -8
It definitely isn't just you! And don't worry - when they emailed me back, they told me that they put the gems into my account for me. All I had to do was log out, then back in.  |
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Post by Brynjolf on Sept 9, 2013 9:37:12 GMT -8
i had the same problem! i never got my 500 gems the first time! i sent an email to the address you have said but i am worried that this is happening to just me. (though i am also a little relived i am not the only one) Hi, thedragonqueen. We're looking into this issue and will fix it as soon as we can. Thanks for your patience! |
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Post by thedragonqueen on Sept 9, 2013 19:36:29 GMT -8
i had the same problem! i never got my 500 gems the first time! i sent an email to the address you have said but i am worried that this is happening to just me. (though i am also a little relived i am not the only one) Hi, thedragonqueen. We're looking into this issue and will fix it as soon as we can. Thanks for your patience! thank you Brynjolf! |
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