Textures for Avatar missing

[Asvald]

Happened recently after an update. (If i recall correctly) 

Has been like this for days now, any Admin could possibly get on this? Thanks.

[Brynjolf]

Aug 23, 2013 19:38:33 GMT -8 Asvald said:

Happened recently after an update. (If i recall correctly) 

Has been like this for days now, any Admin could possibly get on this? Thanks.

Thanks for the report, Asvald. We'll let our production team know and get this fixed as soon as we can. In the meantime, could you please tell us your browser, computer, and operating system? Thank you.

[Asvald]

Aug 25, 2013 13:21:28 GMT -8 Brynjolf said:

Aug 23, 2013 19:38:33 GMT -8 Asvald said:

Happened recently after an update. (If i recall correctly) 

Has been like this for days now, any Admin could possibly get on this? Thanks.

Thanks for the report, Asvald. We'll let our production team know and get this fixed as soon as we can. In the meantime, could you please tell us your browser, computer, and operating system? Thank you.

Google Chrome
No brand, custom built. 
Windows 7 64 bit    

[Brynjolf]

Aug 25, 2013 22:13:44 GMT -8 Asvald said:

Aug 25, 2013 13:21:28 GMT -8 Brynjolf said:

Thanks for the report, Asvald. We'll let our production team know and get this fixed as soon as we can. In the meantime, could you please tell us your browser, computer, and operating system? Thank you.

Google Chrome
No brand, custom built. 
Windows 7 64 bit    

Thanks for the information!

[Ailouros]

Getting the same thing, too, except it's just my character in the "Battle Pack" items. My other character displays fine.

My stats are Google Chrome on Windows 7 64 bit, too.

[Brynjolf]

Aug 26, 2013 14:16:24 GMT -8 Ailouros said:

Getting the same thing, too, except it's just my character in the "Battle Pack" items. My other character displays fine.

My stats are Google Chrome on Windows 7 64 bit, too.

Thanks for the information, Ailouros. We'll take a look into this issue.

[Asvald]

*Bump, any updates on this problem

[Brynjolf]

Aug 30, 2013 16:25:11 GMT -8 Asvald said:

*Bump, any updates on this problem

Hey Asvald. Thanks for your patience. We're still working on a fix but will update you when we receive updates from our producers.

[Brynjolf]

Aug 23, 2013 19:38:33 GMT -8 Asvald said:

Happened recently after an update. (If i recall correctly) 

Has been like this for days now, any Admin could possibly get on this? Thanks.

Hey Asvald, try customizing your avatar with different clothes, hair/skin colors, etc. and then change them back to your desired settings to see if this fixes the problem. If not, please let me know. Thank you!

[Brynjolf]

Aug 26, 2013 14:16:24 GMT -8 Ailouros said:

Getting the same thing, too, except it's just my character in the "Battle Pack" items. My other character displays fine.

My stats are Google Chrome on Windows 7 64 bit, too.

Hey Ailouros. Try changing your avatar's clothes, skin/hair color, etc. and then changing them back to your desired preferences as this can fix the problem. If not, please let me know. Thanks.

[Asvald]

Aug 31, 2013 16:45:33 GMT -8 Brynjolf said:

Aug 23, 2013 19:38:33 GMT -8 Asvald said:

Happened recently after an update. (If i recall correctly) 

Has been like this for days now, any Admin could possibly get on this? Thanks.

Hey Asvald, try customizing your avatar with different clothes, hair/skin colors, etc. and then change them back to your desired settings to see if this fixes the problem. If not, please let me know. Thank you!

Thanks, it worked. I'll reply if a problem occurs.

[Ailouros]

Okay, I've been gone a couple days due to a family emergency, and just saw this...

.. how do I change my avatar's clothes and hairstyle? Do I have to pay for their change, and then change back? Only "changing room" I'm aware of is the shop one, and I'd rather not have to pay, to fix the char. Preferably, anyways. From what I notice, my character won't even display in the shop screen. :/

[Ailouros]

Sept 4, 2013 18:40:44 GMT -8 Ailouros said:

Okay, I've been gone a couple days due to a family emergency, and just saw this...

.. how do I change my avatar's clothes and hairstyle? Do I have to pay for their change, and then change back? Only "changing room" I'm aware of is the shop one, and I'd rather not have to pay, to fix the char. Preferably, anyways. From what I notice, my character won't even display in the shop screen. :/

Took me a minute, but found the changing room in my journal... so far, though, trying that causes my journal to lock up, and fails to load the character into the screen. I can still see people in the background moving, but the journal becomes unresponsive.

[Brynjolf]

Sept 4, 2013 18:45:53 GMT -8 Ailouros said:

Sept 4, 2013 18:40:44 GMT -8 Ailouros said:

Okay, I've been gone a couple days due to a family emergency, and just saw this...

.. how do I change my avatar's clothes and hairstyle? Do I have to pay for their change, and then change back? Only "changing room" I'm aware of is the shop one, and I'd rather not have to pay, to fix the char. Preferably, anyways. From what I notice, my character won't even display in the shop screen. :/

Took me a minute, but found the changing room in my journal... so far, though, trying that causes my journal to lock up, and fails to load the character into the screen. I can still see people in the background moving, but the journal becomes unresponsive.

Hi Ailouros. Thanks for the update that you found the changing room. When dealing with lag or game freezes, there are a few troubleshooting steps you can take to remedy the problem. First, try clearing your browser cache. Second, close other browser tabs. Third, close other programs you may be running while playing the game. Each of these steps should help increase the game speed and reduce lags or freezes. Please let us know if this helps with this issue you're experiencing. Thank you.