Character create saved incorrectly

[Bragi]

When I loaded my character which was a male named Braagi, it took exceptionally long to save then once it had saved my character was a female in completely different clothes and colours that I had chosen.  I had to delete my profile the set up the male Bragi which I actually chose in the beginning.  Just wondering If I could get my 50 gems refunded due to this technical glitch.

Also now I am playing and I have my dragon I can feed him but I cannot play with him as soon as I push the ball button I get a fatal error with the Unity web player and it boots me from the game.  I have uninstalled and reinstalled Unity as per their website troubleshooting.  Can someone please tell me how to resolve this error.

[Brynjolf]

Aug 2, 2013 17:23:55 GMT -8 Bragi said:

When I loaded my character which was a male named Braagi, it took exceptionally long to save then once it had saved my character was a female in completely different clothes and colours that I had chosen.  I had to delete my profile the set up the male Bragi which I actually chose in the beginning.  Just wondering If I could get my 50 gems refunded due to this technical glitch.

Also now I am playing and I have my dragon I can feed him but I cannot play with him as soon as I push the ball button I get a fatal error with the Unity web player and it boots me from the game.  I have uninstalled and reinstalled Unity as per their website troubleshooting.  Can someone please tell me how to resolve this error.

Hello, Bragi. We apologize for this issue and want to help fix the problem. First, could you please tell us your browser, computer, and operating system? Have you always experienced this issue when playing with your dragon or is it a recent development? If it is fairly new, when did you start experiencing the issue? Do you recall being in the middle of a mission, leveling up, or any other context we can go off of? Any details would be greatly appreciated. Please email us with your registered email address at [e-mail] and we'll do our best to remedy the situation as soon as possible. Thanks!