Marie-Cris
Viking-In-Training
Sig and avi? Both drawn by me.
Posts: 70 
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Post by Marie-Cris on Jul 30, 2013 19:57:50 GMT -8
I logged in today to find that I was missing 20 gems. I swear I haven't spent it on anything, as all I've bought is bait, but it's missing all the same. Is there any way I can get my gems back, or is there some way to see if my gems have accidently been spent, and on what? I was planning on getting something with the free 100 gems and now I can't.  |
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Post by Brynjolf on Jul 31, 2013 14:11:19 GMT -8
I logged in today to find that I was missing 20 gems. I swear I haven't spent it on anything, as all I've bought is bait, but it's missing all the same. Is there any way I can get my gems back, or is there some way to see if my gems have accidently been spent, and on what? I was planning on getting something with the free 100 gems and now I can't. Hey there, mariecris. We apologize for this issue. Could you help us by answering some questions? First, what was the last thing you did before logging off? Were you in the middle of a quest, in a certain area or doing a specific activity? Also, what browser, computer, and operating system were you using when this error occurred? We'll try to fix this problem as soon as we can. Thanks! |
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Marie-Cris
Viking-In-Training
Sig and avi? Both drawn by me.
Posts: 70
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Post by Marie-Cris on Jul 31, 2013 17:44:35 GMT -8
I logged in today to find that I was missing 20 gems. I swear I haven't spent it on anything, as all I've bought is bait, but it's missing all the same. Is there any way I can get my gems back, or is there some way to see if my gems have accidently been spent, and on what? I was planning on getting something with the free 100 gems and now I can't. Hey there, mariecris. We apologize for this issue. Could you help us by answering some questions? First, what was the last thing you did before logging off? Were you in the middle of a quest, in a certain area or doing a specific activity? Also, what browser, computer, and operating system were you using when this error occurred? We'll try to fix this problem as soon as we can. Thanks! I feel like a fool, but I figured out what happened: I was taking a look at the customisation pages and didn't realise that changing the colours of my dragon to take a peek of what else it could look like would cost gems. I thought there would've been one of those "Are you sure?" type buttons for such purchases, so when I closed it it took away 20 gems despite me returning it to the colour it was. *shrug* My bad, I guess. But I think a confirmation button for purchases might be a good idea, particularly for any kids who don't realise that looking at the change feature for the dragon (or any similar aspect within the game) will take gems automatically, and whose families can't/won't support payments (for whatever reason) to an online game. Then idiots like me won't fly into a panic when their gems disappear XD Thank you for trying to help though!  |
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